Looking at the social comments Bennett Essay Example for Free

Looking at the social comments Bennett Essay For I could easily afford to keep my mother and wife too. This conveys that from Phillips point of view, women are the responsibility of men and this also reflects his upbringing as through the environment he has been brought up in, he has gained the arrogance of being able to believe that he is higher than women and that women to him, are something that must be brought in order to look after or keep them. Bennett stereotypes the arrogance of men in society through the assumptions that Phillip makes about his mother. This is shown as when in the text Phillip comes to know that dinner was set for three; he immediately thought that it was something to do with him, that his fianci e Agnes was arriving he did not consider the fact that the guest could be for his mother. By presenting Phillip like this, Bennett is suggesting that Phillip is portraying the arrogance of the male in society; However, Phillip can not be blamed for his attitude towards women in society as he was merely acting of the confines of the social rules within the society that he was brought up in at the time. This is shown as at the end of the story, Phillip realises that the arrogance he was brought up with was wrong as when Phillip realises that his mother is engaged, he states I had never thought of my mother as a woman with a future. By saying this, Phillip admits that his views were not necessarily correct as he never thought his mother had a future or a life of her own but after hearing the news of the engagement from his mother and Mr Nixon, he realises that he was wrong and admits this by simply stating we live and we learn. Through news of the engagement Bennett shares the views of Phillip towards the relationship between him and his mother, leaving the reader to assume that Phillips mother has an unfair status within society and that her views are different to those of her sons views. This is shown as Phillip wouldnt share his personal matters with his mother, he tells the reader this by stating .. you cant write even to your mother.. In cold blood: I think Agnes likes me by saying this, Phillip is implying that his mother and him do not have a close relationship as he cant tell his mother about his engagement, he also shows that his mothers opinion doesnt count or matter as he states she might be a little bit hurt just at first . Here, Bennett insinuates to the reader that Phillip has been brought up to be independent enough to perform personal matters without involving his mother as she isnt very important to him; although he believes that he means everything to his mother as he is the only man in her life. However, nearly to the end of the story, the reader comes to know that Phillips mother feels exactly the way towards Phillip as he does towards her, this is shown as Mr Nixon states .. she couldnt have well written, My dear Phillip, an old friend, Mr Nixon, is falling in love with me and I believe Im falling in love with him. .. . This proves that Phillips mother is also a product of her environment as she also implies that she believes her sons opinion does not count or matter and that he does not need to be involved in her personal matters. This is very ironic as at the start of the story Phillips environment lead him to believe that he couldnt write in a letter to his own mother that he is getting engaged then, in the end, Phillip learned that his mothers environment also lead her to believe that she couldnt write in a letter to her own son that she is getting engaged, this changed Phillips views as he realises the irony and the views that his society and environment brought him to believe he admits his mistake by simply stating we live and we learn. Bennett simply comments on society, inferring simple messages such as we live and we learn, he does not criticise society through his stories, unlike Charles dickens, who sends highly critical messages across about society through his famous stories such as a Christmas carol and Oliver! . Bennetts stories are inferred comments about social and historical issues and how they are or should change, he explores the upbringing and status of the characters in news of an engagement and implies the change in society after the main character realises the irony of the relationship between him and his mother.

Enterprise Architecture Essay -- essays research papers

BACKGROUND There is a strong need and business case for standardization of technologies and requirements used to design, build, and implement solutions for the 24 Presidential Priority E-Gov initiatives. Without standardization and the recommendation of technologies, agencies risk building and deploying solutions that use proprietary technologies, are not aligned to the Federal Enterprise Architecture (FEA) and isolate themselves from other initiatives and cross-agency business functions. To mitigate these risks, the FEAProgram Management Office (PMO) created a Component-Based Architecture that defines a set of recommendations that should be considered when selecting the tools, technologies, and industrystandards that will be used to build the 24 Presidential Priority E-Gov initiatives and subsequent business solutions. A multi-disciplinary and cross-functional working group of initiative representatives is necessary to assist with the coordination and implementation of the Component-Based Architecture. INTRODUCTION Under the direction of the FEA-PMO, the SAWG was created to help agencies and the 24 Presidential Priority E-Gov initiatives achieve success in areas of system architecture, technology selection, and the adoption of industry-driven standards (i.e., XML, Web Services, J2EE, .NET) that can be leveraged on a governmentwide scale. The SAWG will also support FEA efforts, and help integrate the 24 Presidential Priority E-Gov initiatives with e-authentication. The SAWG ...

Mayana Leaves Essay

I. Introduction People of different cultures have long used plants, especially those with therapeutic values. They believe plants to have healing powers. In most parts of our country, many people have embraced the powers of plants in their daily lives. Modern medicine has downplayed the importance of this traditional knowledge, but now it has begun to acknowledge the value of using plants for medicinal purposes. Plants supply the phytochemicals of the healing system needed by the body. Phytochemicals are secondary metabolites that are scientifically known as the bioactive constituents with therapeutic activity. They are non-nutritive plant chemical that contain protective, disease-preventing compounds. Thorough screening and analysis of these medicinal plants may expose the bioactive components responsible for their healing capacities. This screening involves processes like extraction, purification and characterization of the active constituents of pharmaceutical importance. The Philippines takes pride of its rich natural resources and its flora offers an abundant source of medicinal plants. Production and utilization of local plants with phytochemical properties must be given vital importance since there is an immense chance that locally produced and less expensive drugs can be sourced from them. This may also pave the way for the discovery of novel compounds and locally made drugs that can compete in the global market. Mayana (coleus sp. ) is a traditional plant used to dress cuts and bruises, because of this, we have decided to do a phytochemical screening. The project hopes to find in mayana, value as a new tool in modern medicine at the very least, increase the general  knowledge about the plant. The extract will be made by preparing a solution of crushed plants in 80% ethyl alcohol. The leaf and stem extract were screened for the presence of alkaloids, flavonoids and anthraquinones. The assay was done by the paper disc method of assay. Different concentrations of the extract will be assayed against different kinds of bacteria. The screening showed that the stems contained considerable quantities of alkaloids. The results of the assay showed that tradition holds true in the laboratory as the leaf extract strongly showed signs of antibacterial activity. The reverse was true for the stems as they were found out to facilitate bacterial growth instead of impeding it. Future researches may include identification of the specific kind of flavonoids, alkaloids and quinones present on the plant and their specific effects. They may also try to utilize the bacterial activity of the stem to make a mayana stem-based nutrient agar. Objectives To identify the presence of certain phytochemical constituents present in Mayana To screen the major phytochemical constituents and evaluate antibacterial activity tests of leaf extracts of Mayana To determine the antibacterial, antifungal, antiprotozoal, cytotoxic, and phytochemical properties of ethanol extracts of leaves of Mayana II. Materials and Methods A. Folkloric Survey Before proceeding with our choice of plant, we did a survey to determine the plants that are used by an â€Å"albularyo† or quack doctor in treating his/her patients. A folkloric survey has been prepared by the researchers and the questions used were given by the professor. The folkloric survey prepared aims to determine the a) the plants that the albularyo still uses at present, b) the medicinal purposes of those plants stated by the albularyo, c) the part of the plant that is used by the albularyo and d) the proper method of using the plant medicinally and the recommended dosage. We searched for an albularyo in local/rural areas. The community that we chose is located in Bataan. B. Phytochemical Screening Plant Collection and Preparation We collected about 50 grams of mayana leaves from the local or rural area. We washed it with clean water and drained off the excess liquid. After, we air dried them for one week or until the leaves are brittle making sure that they are constantly aerated to prevent the accumulation of fungi on the leaves. After air drying, the leaves were cut into small pieces. The small pieces of leaves were soaked for two days into a 500 ml beaker containing 200 ml ethanol. Plant Extraction After 2 days of soaking the leaves, we extracted the leaves using filtration. We used a glass funnel with a filter paper that is placed on a tripod for easier use. A beaker was used to collect the extract. The leaves were filtered in the funnel with the filter paper. After filtration, we obtained the filtrate in the beaker. The first layer of the liquid was removed through decantation until the extract was obtained and ready for analysis. Identification of Plant Constituents by Thin Layer Chromatography The extract that we obtained through decantation was tested for the presence of phytochemicals using thing layer chromatography. A TLC plate was given to us which measures 2 cm x 7 cm. Using a pencil, we marked the TLC plate 1 cm from the top and 1 cm from the bottom. And then, we applied the plant samples in the bottom mark by blotting through the use of a capillary tube. The blot should be at least 2 mm in diameter but not more than 5 mm for it to climb up the TLC plate. After, we prepared solvent systems to determine the best solvent system for our plant extract. In the preparation of the solvent systems, we used hexane and ethyl acetate. There were 3 ratios used: 9:1, 7:3 and 6:4. Three TLC plates with the blotted plant extract were placed inside the developing chambers lined with filter paper and covered by a petri dish. The chambers were saturated first with 10 ml of the solvent using the 3 ratios to allow the solvent to move up the lining while covered before placing the blotted TLC plates. After, the  three TLC plates were placed inside the 3 developing chambers and it was kept covered until the solvent climbed up and reached the upper mark. At first, ours didn’t show any results and we did several tests. Finally, the blotted TLC plate in the 9:1 ratio traveled through the TLC. And in our test, the 9:1 ratio was the best solvent system for our sample. After obtaining the best solvent system to be used, we did another developing chamber with the 10 ml solvent. Just like what we did, we put the 9:1 ratio (10 ml solvent) in the beaker and lined it with filter paper to saturate the chamber. We were given two TLC plates, the other having three blots and the other having four blots, a total of seven blots. The TLC plates were placed in the developing chamber and waited for the solvent to reach the upper mark. There is a visible spotting or separation of the components in our TLC plates and then we proceeded with the spray reagent tests. The TLC plates were cut into seven pieces with the seven blots. Our professor assigned each group with a spray reagent. After doing the spray reagent tests, we obtained the results in our chromatograms. We obtained for positive results in: Phenols, Coumarins, Anthranoids, and Anthraquinones. The results were written in the data sheet provided. IV. Discussion of Results In the mayana leaves extraction, this was the leaves soaked in 200 ml ethanol. From this solution, we obtained the plant extract from the mayana leaves that we used for the phytochemical screening. In the second picture, the blotted TLC plates, this was done by using the capillary tubes to put the extract in the TLC plate. At the third picture, this shows the TLC plates in the developing chamber with the 10 ml solution which was 9 ml hexane and 1 ml ethanol. Lastly, after the spraying of reagents in the TLC plates, we obtained the results above. The positive results that we obtained are – Phenols, Coumarins, Anthranoids and Anthraquinones, respectively. According to our results, mayana plant had blue spots which indicate a positive result with phenols. Phenols have anti-inflammatory and anti-oxidant properties which is the same as the mayana plant. Phenols also have antiseptic and it may be present in minimal amount. It also gave a blue zone which tells us that it constitutes coumarins. This indicates that it can be used in wounds. It had yellow zone which shows positive result with anthranoids. Anthranoids can be taken when you have constipation which is the same property as mayana. Orange-violet color was obtained in mayana plant which indicates the presence of anthraquinones. Like phenols and  anthranoids, it can be used as anti-inflammatory and for constipation. Some scientists have demonstrated that some derivatives have activity in vitro against some parasitic species. V. Conclusion Coleus or mayana is a Southeast Asian plant that has brightly colored variated leaves that is popular as a house plant. On our phytochemical screening of this plant, we found out that it has positive results in coumarins which can be used in wounds, anthranoids which can be a treatment for constipation, phenols which can used as anti-inflammatory and anti-oxidant and lastly, anthraquinones which can also be used as anti-inflammatory and for constipation. This plant is also commonly used as an ornamental plant due to its purple foliage. Mayana can grow in different habitats. It is one of the traditionally used folklore medicine and it is primarily used for pain, sore, swelling and cuts and other instances as adjunct medication for delayed menstruation. A chemist from the University of the Philippines isolated sterols and triterpenes from leaves of mayana and it exhibited analgesic, anti-inflammatory and antimicrobial activities. Another interesting component of the plant is its high rosmarinic acid content. This compound was noted for its biological activities; prominent of those are its anti-inflammatory and anti-oxidant properties. Lastly, we also found out that mayana has its anti-bacterial, anti-fungal, anti-protozoal and cytotoxic extracts of mayana. Therefore, mayana is a herbal medicine that you may use in wounds, headaches, fever and bruises just like what is said in the survey. VI. References http://scinet.dost.gov.ph/union/ShowSearchResult.php?s=2&f=&p=&x=&page=&sid=1&id=The+phytochemical+screening+and+microbiological+assay+of+Mayana+(%3Cem%3EColeus+blumei%3C%2Fem%3E)+leaves+and+stems&Mtype=PROJECTS http://www.filipinoherbshealingwonders.filipinovegetarianrecipe.com/mayana.htm http://www.stuartxchange.com/Mayana.html

Managing Business Activities to Achieve Results - Free Essay Example

Sample details Pages: 9 Words: 2664 Downloads: 4 Date added: 2017/06/26 Category Business Essay Type Research paper Did you like this example? MANAGING BUSINESS ACTIVITIES TO ACHIEVE RESULTS INTRODUCTION This project gives background information on two companies. A management firm called Venkel Consultant which acquires new and existing firm into solving problems and making the best decisions for these solutions. Venkel was formed and started operation on October 11, 1993 located in the parish of St. Don’t waste time! Our writers will create an original "Managing Business Activities to Achieve Results" essay for you Create order Thomas. Venkel is well recognizing because of its records of success rate to local and global companies that they work with. Venkel provides service to clients (non-profit, private entity, local and global organization) with financial, strategic, marketing, operation, technology, entire organization and, merger and acquisition to gain growth across the world. Sure Financial service is a loan company which acquires the service of Venkel Consultant. Sure financial is under new management and the manager is seeking expertise on strategic management and planning to improve the business. Sure financial provides services such as business loan, same day loan, pay day loan and personal loan. The purpose of this project is to show new and existing business how to maneuver their problems and make better decision so they will not occur again to enhance performance and growth. It will give business and understanding of the problems they can face and how they will manage them effectively and e fficiently. This research shows aspects such as quality, operational plans, operational systems, health and safety can help the boost the performance of the business. A broader detail of these aspects is shown using Sure Financial as an example to bring a better understanding. LITERTURE REVIEW CliffNotes (2013) stated that organizational process is involved the task and work needed to accomplish the goals of the organization. The functions of an organization are accounting, administration, human resource, marketing and sales etc. Suzanne Robertson (1995) defined quality gateways as an organization through which all requirements must pass. Each process within the organization has to pass through a test before the finish product reaches the consumer. It can be used to track if something is wrong and fix it early. Operational plan is a detailed plan used to provide a clear picture of how a team, section or department will contribute to the achievement of the organizationà ¢Ã ¢â€š ¬Ã¢â€ž ¢s strategic goals defined by Davis (2013). Mission, vision, objectives and goals are considered as strategic intent. Koren (2012) defined goals as an expected or desired outcome of a planning process. According to Iyothimonic (2011) objectives states what is to be accomplished by when and should be quantified if possible. It is described as the organization environment and performance. Kean Education (n/a) define the acronym SMART of objectives where specific is what exactly are we going to do for whom, measureable is to ask if it is quantifiable, attainable is if we can get it done in the proposed time frame with the resources and support available, relevant is the objective it has on the desired goals and when it will be accomplished is called time. According to Albrecht (2011) organization performance is the extent to which an organization achieves a set of pre-defined targets that are unique to its mission and objectives. Key performance indicator is used as a dr iver to enable performance. Quality is about meeting the needs and expectation of customers which is important to grow a business and helps with organization performance stated by Riley (2012). Total quality management is a management approach centered on quality, based on the participation of an organization, people and aiming of long-term success defined by Chartered Quality Institute (2014). It enables businesses to meet stakeholderà ¢Ã¢â€š ¬Ã¢â€ž ¢s needs and expectation without compromising ethical values. OBJECTIVES Here are some objectives for this project: To analyze the importance of managing a business effectively and efficiently To determine how to mitigate problems within the organization and find the best solutions. To analyze ways improve organizational performance to enhance success. To analyze how health and safety in the workplace is a good business process to enable sustainability. METHODOLOGY This research was considered a qualitative research. A qualitative research is collecting, measuring and analyzing data by observing what people do and say. My research requires collecting data from primary and secondary research. Primary research is getting information first hand. The primary sources that I have used to obtain information on Sure Financial Service Ltd are observation and interview. Closed and open question were used on my questionnaire and also my interview questions, which was a formal interview. Secondary research is obtaining information that is already done or getting it from a second hand source. The internet, books and webpage were the secondary sources used to help conduct the research. In conducting the research I had to seek authority from a member of the staff for permission to conduct an interview and to have information on their customers. There are few limitations with getting the interview to be conducted on a set date. I had to keep changing the date so that it could suit the member of staff chosen to be interviewed. There were certain information that the staff could not have given out due to the safety and confidentiality of the company. Most of the customers came in a hurry either from work or going to work so it was complicated to find someone who would answer the question for me. LO1: WHAT ARE THE IMPORTANCE OF BUSINESS PROCESSES DELIVERING OUTCOMES BASED UPON BUSINESS GOALS AND OBJECTIVES 1.1The interrelationship between the different processes and functions of the organization According to Cliffnotes (2013) an organizational process involves the tasks and work needed to accomplish the goals of the organization. The function of Sure Financial is human resource, customer service, operations etc. The function of an organization is the grouping of persons with the same skills and expertise to ensure business activity is carried out efficiently. Customer service is a major business functio n within Sure Financial. In order for an organization to gain success and maintain profit, customer service has to e of a good standard. This function has processes such as minimizing customer enquiries, providing information and advice, solving customer problem, using customer feedback etc. All of these processes come under the customer service function as it relates to gain potential customers. Sure Financial has special policies to deal with customer complaints to ensure they are delft with and they are solved to suit the business and organization. Finance is another function of the organization that has to relate with the organization goals and objectives. The finance department records all the transaction of purchases, sales, income, loss, profit etc. These records are used for future use to look back o to make better decisions. These functions have to support all the finance to fulfill the objectives and aims, also the fiancÃÆ' ©s of paying staff, equipments, growth or m achinery. Some process within finance are: Recording trasactions Producing invoices Preparing payroll Producing cashflow 1.2 Methodology to map processes to organizationà ¢Ã¢â€š ¬Ã¢â€ž ¢s goals and objectives The goals and objectives of Sure Financial underpin brand identity, growth ad customer satisfaction. In order for the company to carry out all of the factors that the objectives underpins it needs to have efficient and effective processes. Process mapping is a visual aid used to understand the process of Sure Financial. It used to solve problems, organize work activities and eliminate and prevent problems. The acronym DMAIC is used to map the processes of Sur Financial to their objectives and goals. Define phase is where the goals of the organization is define along with the process. Sure Financial goals and objectives are growth, customer satisfaction and brand identity. At this stage we should define which mapping process to match the goals, for example flow chart. Each objective will be defined along with their requirements. At the measuring stage , data is collected on how the proc ess is performing into meeting these objectives. Data is being collected on who, which and how many is needed to meet these objectives. It helps to break down these goals and find their root causes. The analyzing phase reviews the data collection during the measuring stage. In this phase the organization will use diagrams to verify the causes and to show how the processes will lead to the organization meeting their goals and objectives. Improve phase is finding the best solution for ensuring that processes are mapped towards meeting the goals. In this phase Sure Financial improves maps of the processes and measure improvements The final phase is control, where the organization focuses on how to maintain the processes. The process is continuously improved by using DMAIC tool to ensure that goals and objectives are always met. The knowledge is being applied throughout the entire organization and the processes. 1.3 Output process and the quality gateways Robertson (1995) defines à ¢Ã¢â€š ¬Ã…“Quality gateways as an organization point through which all requirements have to pass through before going to the next stage. It helps in telling when something is wrong at a early stage. Output of process is the end result of the process. Good service is what Sure Financial output is mainly about, in order for them to achieve their objectives. The output of the process must be evaluated before the service and product reach the customers of Sure Financial. However there are requirements that the service as to pass through before going out to the customers. For example requirements of obtain a business loan. LO2: WHAT ARE THE PROCESSES TO DEVELOP PLANS FOR OWN AREA OF RESPONSIBILITY TO IMPLEMENT OPERATION PLANS 2.1 Design plans which promote goals and objectives for own area responsibility Area of responsibility is a re areas of plans and how to conduct operations. The area and responsibility of the organization are market research, internal and e xternal customers, customer orientation etc. Sure Financial goals and objectives underpin contributing to growth, brand identity and customer satisfaction. Tools and techniques that Sure Financial used to promote goals and objectives are: Brainstorming Feedbacks forms Value chain analysis Quality control Change management project to mitigate damages of values and image These tools help manager to plan clearly and quickly. They help to put a picture to visualize the words so that involved stakeholders can have a view and understanding of what is happening. However there are two project management tools that can be used to promote their goals such as: Critical path analysis- this is used to anayze the activities needed and the time and when resources are needed to complete a task. PERT chart- the acronym PERT stands for Program Evaluation Review Techniques. It is used to co-ordinate task in a project to reach desired goals and objectives. 2.2 SMART objectives to align people and other resources effectively and efficiently Iyothemonic (2011) define à ¢Ã¢â€š ¬Ã…“Objective as what is to be accomplished by when and should be measureable. It describes how an organization performs and the environment it is within. The acronym SMART means specific, measurable, achievable, realistic and time based. The objectives of Sure Financial are poor SMART objectives. Examples of SMART objectives à ¢Ã¢â€š ¬Ã…“To develop a solid, corporate identity by building 80% customer awareness by the first year of operationsà ¢Ã¢â€š ¬Ã‚  2.3 Systems to achieve objectives efficiently, on time, to budget and meeting organizational standards of quality In order for the organization to achieve their goals effectively, on time, to budget while meeting a quality standard then the appropriate system as to put in place. The systems that was chosen to help the organization to achieve their objectives is Value added chain. A value ad ded chain is a tool used to set out activities that create value for the organization customers. It helps to purchase high standard raw materials from suppliers to provide service with high value. Sure Financial provide quality service with no hassle or collateral for their customers. Value added chain can be divided into two groups; primary activities and support activities. Primary activities in Sure Financial are sales, customer service, maintenance etc. Supporting activities work underneath the primary activities. These activities are used to meet the objectives of the organization by adding value. The organization realizes that providing service on time is very essential and it does add value and increase quality. Porterà ¢Ã¢â€š ¬Ã¢â€ž ¢s Value chain consists of four steps which are used to add value to the customers of Sure Financial. They include: Identifying activities for primary activities: Workactivities meting the operational plan through effective monitoring and control The operational plans are met through effective monitoring and control by co-ordination of activities. Co-ordination involves working together by bringing all activities of the company. Co-ordination involves planning, organizing, staffing, directing, communicating, motivating, leading and controlling. Co-ordination put things in order so that they stay in track to achieve the objective of the organizationà ¢Ã¢â€š ¬Ã¢â€ž ¢s co-ordination helps with the resources of the organization to achieve objectives and minimize wastage in the company. Sure financial make plans within departmentthen come together to decide on a master plan from these plans. The work of each level of sure financial is organized from top to bottom which helps to monitor what gives down to the lower level .the staffing of the organization has to be coordinated which involvesrecruiting, training etc. coordinating can be ob tained from directing information property to workers/employee. There are different types of communication that has to be coordinated property to meet operational plan. Lack communication can hinder the organization from certain function within the process of the operation plan.Emplopyees have to be motivated in order to produce effective work, therefore motivation has to coordinate right through the organization. The manager of sure financial has to co-ordinate, leadership to employees to achieve goals and ojective.Controlling cannot work with co-ordinating of activities. All of functions of management are coordinated to ensure that the working activities of the organized meet to reach operational plan. Systems to manage and monitorquality standards The controlling methods and systems that are used by sure financial are quality circle and T.Q.M. Qualioty is satisfying the needs of customers with minimum standards. quality circle are small group of employees who voluntee r to meet any purpose of the organization. The main purpose of having quality circle in sure financial is quality enhancement which is beneficial to gain process and quality improvement. Quality circle is beneficial to sure financial because it builds a strong communication within the organization. Employees are engaged in decision making where the best decisions are chosen to provide a quality service. This enables more knowledgeable and innovative ideas to make with the organization. Total quality managements a philosophy manages used to manage stakeholders to participate in meeting the goals and objectives effectively that would be beneficial to the organization and society. TQM is thought by sure financial to teacjh employees how to meet customers expectation effectively and efficiently .Each staff is required to provide quality services to the customers of sure financial. It helps the company to make the right decisions by using the right resources and done at the right time . Quality culture to ensure continuous monitoring, evaluationand development of the process Quality culture is the belief and value of employees within an organization that push them into continuously increasing the quality of product/services. Sure financial trains their staff with the right policies in order for the company to achieve quality. Sure financial uses method shown à ¢Ã¢â€š ¬Ã‚ ¦. To build a quality circle with high motivation for continuous quality improvement. Building up trust: the manager of sure financial can empower trust between employees by involving then in decision making to achieve goals. Communication training: communication is the transferring of information within and outside of the organization. Continuously communicating with the right tools helps with the quality improvement of sure financial. The staff has to be trained to do their jobs so that it is done effectively and efficiently.it helps with providing staff with new and update skills to perform their task. Motivation: motivating employees is very essential because it helps them to provide a effectively and efficient work force. Employees will try to put out their test to achieve a quality service for sure financial. Beneficial such as rising of pay, businessetc. can help to motivating employees. 1 | Page